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How do I anonymise deleted user data in Atlassian Cloud?

To comply with GDPR, I would like to ensure that deleted users have their names & images anonymised in our Atlassian Cloud instance. 

I can see the ability to anonymise has been added to the server version but can't see this feature in Cloud.

1 answer

Hi @Marie Heinsen  currently user anonymization is not possible on cloud hosting version because of limitations from Atlassian - on this App - GDPR & Security for Jira - you can search for personal data, and after the App will find the data that meets this criteria, the App will allow you to perform actions such as:

  • Add a comment
  • Notify someone via email
  • add a webhook related to this content

As GDPR is evolving and so the cloud version on Atlassian I believe that it is only a matter of time before a full anonymization will be possible on cloud.

Thank you for your answer.

It was the same conclusion I came to.

We are really looking for a way to anonymise personal data & images on Atlassian to comply with GDPR & support ISO 27001. 

W.r.t. GDPR is also good to understand that user data are stored in the US, regardless of the data residency option.  See https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency-and-realms/ 

Like Marie Heinsen likes this

We operate in the UK and individuals have the right to have their data erased regardless of storage location. 

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