Wondering how I might add recipients to a ticket; eg. email@example.com is the reporter but I think firstname.lastname@example.org should be aware of this issue.
I have tried just adding them in a reply email, however this will only include them in that particular email... not permanently add them to all communication on the ticket.
Thanks in advance for any help :)
Hi @Phil Burke
In Jira Service Management, you can share the ticket with other users via the Request Participants field. This can be Jira users, or just any another email address.
You can do it one of two ways:
Sorry to revive this issue after so long, but this isn't working. I can't remember if I tested it at the time, but I'm trying to do it now, but there is no email being received by the particpant. I have 'created' a service request on behalf of another account (reporter) and also added that account to the participant. Neither of these methods sends an email to the participant/ reporter.
Hello @Phil Burke - you are only able to assign a ticket to a single user but you are able to add others at Watchers. By being a watcher, these users are notified of any activity that is performed on the ticket (as outlined in the project notification settings for the Watcher role).
Also, when making comments in the ticket, you can mention anyone you want to be informed of the comment you are adding for transparency.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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