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How do I add a pre-defined metric to JIRA Service Desk Reports?

I want to create a Time to Resolution report in JIRA Service Desk, however I cannot do this following the process found here because I don't have the pre-existing Series metric of Time to resolution (Avg.)

How do I get this metric to show? 

We have JIRA Service Desk v4.2.0 and JIRA Software v8.2.0#802000 Server Instance



1 answer

1 accepted

0 votes
Answer accepted
Elton Santos Atlassian Team Sep 03, 2020

Hi Sarah Catania,

Thanks so much for your question.

We’ll need more information in order to assist you:

  • Is the “Time to resolution” SLA correctly created in your JSD project? You can check this by accessing the SLA Screen on your project settings page, or pointing your browser to: https://PATH_TO_JIRA/servicedesk/admin/PROJECT_KEY/sla

Thank you,

Jira Service Desk

Hi Elton,

Thanks for replying. I worked it out!

I have an SLA named 'TSU SLA' and when I selected this from the options, I got what I was looking for.



Elton Santos Atlassian Team Sep 06, 2020

Hello Sarah,

Glad to hear it worked!

I went ahead and selected my answer as "accepted". I hope this is OK.



Jira Service Desk

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