I want to create a Time to Resolution report in JIRA Service Desk, however I cannot do this following the process found here because I don't have the pre-existing Series metric of Time to resolution (Avg.)
How do I get this metric to show?
We have JIRA Service Desk v4.2.0 and JIRA Software v8.2.0#802000 Server Instance
Thanks
Sarah
Hi Sarah Catania,
Thanks so much for your question.
We’ll need more information in order to assist you:
Thank you,
Elton
Jira Service Desk
Hi Elton,
Thanks for replying. I worked it out!
I have an SLA named 'TSU SLA' and when I selected this from the options, I got what I was looking for.
Thanks
Sarah
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Sarah,
Glad to hear it worked!
I went ahead and selected my answer as "accepted". I hope this is OK.
Cheers,
Elton
Jira Service Desk
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.