I want to create a Time to Resolution report in JIRA Service Desk, however I cannot do this following the process found here because I don't have the pre-existing Series metric of Time to resolution (Avg.)
How do I get this metric to show?
We have JIRA Service Desk v4.2.0 and JIRA Software v8.2.0#802000 Server Instance
Hi Sarah Catania,
Thanks so much for your question.
We’ll need more information in order to assist you:
Jira Service Desk
Thanks for replying. I worked it out!
I have an SLA named 'TSU SLA' and when I selected this from the options, I got what I was looking for.
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