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How can you run report to export jira Service desk customers?

Katy Watson
Katy Watson Dec 05, 2022

We are looking to review and analysis Jira service desk customers before we migrate to cloud. Is there a way to export a list of customers per service desk?

we are able to export all Jira accounts with a add on, but this does not include which service desk they are linked to. 

 

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Mark Segall
Mark Segall Community Leader Dec 05, 2022

Hi @Katy Watson - Unfortunately, there is no native capability for this.  You could explore hitting the API for each respective portal:

https://docs.atlassian.com/jira-servicedesk/REST/4.15.0/#servicedeskapi/servicedesk/{serviceDeskId}/customer

This would return the list in a JSON format and then you could convert that to say, csv.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
8.2.10
TAGS

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