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My team and I are currently working on bringing extended functionality to JSM through the Atlasssian Marketplace. I would love to get feedback from orgs. and teams running customer support through JSM or those considering doing so. What are some of the missing components from JSM's stack of features, and what can we add that would fill in the gaps in areas where JSM falls short?
Here are some questions I have for the community :
Looking forward to hearing your thoughts! Stay safe and hydrated everyone!
Ammar - Product Analyst, ServiceRocket