Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can i get access to Jira service management and it's projects with a license of Jira software.

My Colleague has been trying to add me to a ITSM project created by him using JSM but i don't have either access or the option to try JSM for free.

He tired inviting me to the project as well but not invite or email has been received and even after trying to accessing the project I am getting error message.

1 answer

0 votes
Jack Brickey Community Leader Feb 22, 2021

What type of access? If you will be assigned issues then you will be an Agent and your colleague should click on the “invite team” link in the sidebar. If you simply need to view and maybe comment on issues then you need to be given Browse and Comment permissions under project settings.

Hi @Jack Brickey 

My colleague has given me Admin role to the project he created with JSM of ITSM template but still I didn't get access or email. This is the screenshot of the project link.

image (2).png

Can this issue be because I don't have JSM activated?

He invited me by going into role and under page setting.

Jack Brickey Community Leader Feb 22, 2021

Please check admin > user management and show details for your user account. Is JSM product enabled for you? If so go to the project and verify you exist under project settings > people. What role is listed there for you?

Like Ziyad Rahman likes this

Hi @Ziyad Rahman 

If you have admin role for the project, you should be able to access & view the project. 

Can you ask your colleague  to check the following 

- https://<your domain><project key>/people 

check if your name has the Admin option selected as below 

Screenshot 2021-02-22 at 5.56.47 PM.png

Greeting Mr. @Ajay _view26_ 

I have tried accessing the URL as mentioned above with my domain name and project key but i get the following error message, even though my colleague has granted me Admin access to it.

I will need to check if I have access to JSM subscription first.


SC project not found.png

Ajay _view26_ Community Leader Feb 23, 2021

@Ziyad Rahman 

Yup .. seems like you have issue with permission. Kindly check with your colleague.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

276 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you