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How can i create a report of service tickets opened by label

We label each service ticket that comes in. I just want to see the percentage of service tickets that have each label.

2 answers

Hi @nielr , 

This problem was bothering me as well, so I've built an app with my team to help create charts with labels more easily called Custom Charts for Jira.

You're able to chart by labels, hide any you don't want to see, and usefully for your example, you can group multiple labels together.

You can check out the app right now on our interactive app playground and see for yourself how it works: https://www.oldstreetsolutions.com/custom-charts-for-jira

Custom Charts App Playground - Labels.png

There's also a Confluence version of Custom Charts if you want better-looking charting in Confluence :)

We're adding new chart types and features all the time, so let me know if there's anything missing that you're looking for.

Thanks
Tom
Custom Charts Product Manager

Hi Tom,

 

I'm trying to install the software but I can't figure out how/where to find the Admin>Add Ons your doc talks about. I don't have an add ons menu in my admin screen. I've "installed" the software through Atlassian marketplace but it doesn't appear anywhere in the software for me at all. Any ideas?

Hi @nielr

Once you've installed the app from the Marketplace it should be available to you on your instance.

If you're using Jira you can add a Custom Chart to a dashboard. Here's a link to our documentation showing how to do that: https://ossapps.atlassian.net/wiki/spaces/CCFJ/pages/255689248/User+s+Guide

If you're using Confluence you can add a Custom Chart to any page using the Custom Jira Charts macro. Here's a link to our documentation showing how to do that: https://ossapps.atlassian.net/wiki/spaces/CCFC/pages/59277871/User+s+Guide

If you have any other questions about the app you can raise a ticket in our support portal where I'll be able to reply to you directly: https://ossapps.atlassian.net/servicedesk/customer/portals

I hope that helps with what you're looking for :)

Kind regards,

Tom

Thanks - that helped. Playing with it now!

0 votes
Jack Community Leader Dec 02, 2019

You can create a dashboard and use a pie chart by labels. However if you have a lot of labels it will become unwieldy.

Thanks!

This is the exact problem we have because Jira thinks each combo of label is a unique label attribute (e.g. a ticket with "dog" "cat" "farm" labels has a unique "dog cat farm" label when reporting). Seems like a really basic thing you'd want to do with tickets. Are their other reporting solutions that solve this problem or give good basic reporting insights? 

Jack Community Leader Dec 02, 2019

Yep if you have multiple labels it will not work. You would need an addon like EasyBi I think or export to Excel and post process.

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