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How can i automatically set the SLA based on the Due Date

Hi, 

 I have created a ticket in JSM project A and the automation rule clones the same ticket in JIRA software Project B. 

While creating the ticket in JSM Project A, i am linking the ticket to an existing task in JIRA software Project B (Subtask - Relates To).

The automation rules clones the issue in the project B. 

In the ticket that i have created, how do i convert the SLA hours to due date automatically?

is there a way to do it?

 

Regards,

Arpita

3 answers

Hi @Arpita Ray 

You can try to set SLA time for Jira Software issues using SLA Time and Report. In this way, you won't need to change the due date according to SLA status of the JSM ticket. You will have a separate countdown for issues in JSW.

Hope it will help

Regards

Zoryana

0 votes

Hi @Arpita Ray ,

Time to SLA has the negotiation date feature and you can use it to set a date as the SLA goal.

Just navigate to SLA goal section in the SLA configuration menu and select negotiation date. You can select any date or date-time picker type Jira system field or custom field as the negotiation date. And you're done!

Negotiation-date-SLA.png

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

0 votes

Hello @Arpita Ray,

Thank you for reaching out to Atlassian Community!

When using SLAs, currently, the value is static, so a time goal is set and that's it, it's not possible to change the SLA goal based on a custom field, like due date, for example.

We have two feature requests suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

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