I have created a ticket in JSM project A and the automation rule clones the same ticket in JIRA software Project B.
While creating the ticket in JSM Project A, i am linking the ticket to an existing task in JIRA software Project B (Subtask - Relates To).
The automation rules clones the issue in the project B.
In the ticket that i have created, how do i convert the SLA hours to due date automatically?
is there a way to do it?
Hi @Arpita Ray ,
Time to SLA has the negotiation date feature and you can use it to set a date as the SLA goal.
Just navigate to SLA goal section in the SLA configuration menu and select negotiation date. You can select any date or date-time picker type Jira system field or custom field as the negotiation date. And you're done!
Please let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.
Hello @Arpita Ray,
Thank you for reaching out to Atlassian Community!
When using SLAs, currently, the value is static, so a time goal is set and that's it, it's not possible to change the SLA goal based on a custom field, like due date, for example.
We have two feature requests suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the features.
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