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When it comes to Customer notifications, images, and other types of files will show as an inline preview, but when the customer clicks to expand the image or to open a file, they will be redirected to the customer portal to login.
Currently, that's the only way for customers to view and download attachments, they must access the portal for that.
There is a feature request suggesting this improvement:
Please, click on vote and watch to receive updates about the feature.
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