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How can customers download a file from a ticket directly without connecting

Hi guys,

we want to send files with our tickets and made them available to download without any login to our customers. Any idea how to configure?



1 answer

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Hello @paroy,

Thank you for reaching out to Atlassian Community!

When it comes to Customer notifications, images, and other types of files will show as an inline preview, but when the customer clicks to expand the image or to open a file, they will be redirected to the customer portal to login.

Currently, that's the only way for customers to view and download attachments, they must access the portal for that.

There is a feature request suggesting this improvement:

Please, click on vote and watch to receive updates about the feature.


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