How can I use the same Priority in a JSM alert that is used in a user-submitted form?

[Nick Ebert]

We have a Service project help-desk form where users can submit issues and set the priority level on those submitted issues. Syncs are used to alert on-call users to newly submitted issues through the help-desk form, but the priority of the created Alert in JSM is always a "P1 Critical"

How can I copy the Priority level from a Service project help-desk form into the JSM alert? I would like to do this because I would not like to disturb developers when a user is submitting a P3 issues. Thanks. 

[Susan Waldrip]

Hi @Nick Ebert , Welcome to the Community!

If I understand your question correctly, have you tried linking the Priority form field to a Jira field and then using the value of the Jira field in the rule or email text (via smart value) of the alert? I'm guessing you're using a rule or condition of some kind that if the Priority is P1, then do 'x' with it, if P2 then do 'y' with it, and if P3, send alert to developers. Is this what you're after?