Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I track updates or comments per agent for all tickets?

We are working on individual metrics for our Service Desk Agents. We have some of the basic like Open tickets Closed Tickets MTTR. 

 

I would like to see how I would write the script for how many times our service desk agent adds updates or a comment in a ticket would like to track every 48 hours, Week, Monthly, yearly.

1 answer

0 votes
John Funk Community Leader Oct 10, 2019

Hi Jeff - Welcome to the Atlassian Community!

Not sure if this is helpful or not, but maybe a first step would be to see what issues have been updated in the last 48 hours. Something like:

commentedOn >= -48h

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,484 views 17 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you