We are working on individual metrics for our Service Desk Agents. We have some of the basic like Open tickets Closed Tickets MTTR.
I would like to see how I would write the script for how many times our service desk agent adds updates or a comment in a ticket would like to track every 48 hours, Week, Monthly, yearly.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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