We are working on individual metrics for our Service Desk Agents. We have some of the basic like Open tickets Closed Tickets MTTR.
I would like to see how I would write the script for how many times our service desk agent adds updates or a comment in a ticket would like to track every 48 hours, Week, Monthly, yearly.
Hi Jeff - Welcome to the Atlassian Community!
Not sure if this is helpful or not, but maybe a first step would be to see what issues have been updated in the last 48 hours. Something like:
commentedOn >= -48h
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