Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I tie an email to ServiceDesk?

I would like to have a ServiceDesk ticket added to the queue when an email is sent to a shared email box in o365. Where can I find documentation for doing this

1 answer

1 accepted

0 votes
Answer accepted
Ismael Jimoh Community Leader Sep 14, 2020

Hi David,

  1. Go to your project and project setting page
  2. Select Email Request
  3. Configure your own mail by selecting one of the mail options available there. (Username and password)

Provided Jira can reach said office365, it will be able to connect the mail as your incoming mail.

  • Avoid using shared mails since Jora will pull directly from inbox. If you must, move all other mails to a separate folder than inbox immediately they are received. Configure the rule on your mail server.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

254 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you