I need to set a date and time stamp as a column for the end user to view when they raised the request so they can also track how long it is open.
if you want to customise the fields that a customer can see on the portal (my requests) that’s unfortunately not (yet) possible.
there is a change request ongoing to allow more fields to be chosen on the portal.
https://jira.atlassian.com/browse/JSDCLOUD-1106
(And related issues)
Maybe this discussion can help you https://community.atlassian.com/t5/Jira-questions/Exact-time-a-Jira-issue-was-created/qaq-p/287924
If you want to track how long the issue was in open statuses you can try Time in Status for Jira Cloud
Regards
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