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How can I set my Support e-mail address in cc when I answer through Jira?

dvalenti I'm New Here Mar 24, 2021

When answering to customer opened tickets, I'd like to have a rule that sends those answers via e-mail to a particular address (this is because we should Cc our support email).

Is it possible?

1 answer

1 accepted

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Answer accepted
Jack Community Leader Mar 24, 2021

You could add your support email as a Customer to the project and add that ‘customer’ as a Request Participant to every issue using Automation triggering on the Issue Created event.

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