How can I send and invitation to my cutomers and agents?

[GRUPO NEXT]

I have created a project in JIRA Service Desk and I want to my agents and customers can access to it.

In other hand, how can I set for that a customer send to us a request, this will send it to my support team, I dont find where it this functionality...

[Angélica Luz · Accepted solution]

Hello Carolina,

Thank you for reaching out to Atlassian Community!

When creating a Service Desk project, it's possible to add agents (users) to work on tickets and also customers. 

Once customers are added, they will be able to access the customer portal or send requests via email.

Below is the complete documentation where you can find how to configure the permissions for customers and agents. Also, there is an article for customers with all the information they need to use the portal. 

Classic projects:

• Configure a classic service desk project as an administrator

Next-gen projects:

• Manage and administer next-gen service desk projects

And below are the guide for customers:

•  Jira Service Desk Cloud - The complete guide for Customers

If you have any other questions, please let us know.

Regards,
Angélica

[GRUPO NEXT]

Thanks you so much!!!

[Laura_dierker]

If, like me, you did not want to open your Portal up right away to customers, you can still get the link in "Project Settings"/"Portal Setting."