I have created a project in JIRA Service Desk and I want to my agents and customers can access to it.
In other hand, how can I set for that a customer send to us a request, this will send it to my support team, I dont find where it this functionality...
Thank you for reaching out to Atlassian Community!
When creating a Service Desk project, it's possible to add agents (users) to work on tickets and also customers.
Once customers are added, they will be able to access the customer portal or send requests via email.
Below is the complete documentation where you can find how to configure the permissions for customers and agents. Also, there is an article for customers with all the information they need to use the portal.
And below are the guide for customers:
If you have any other questions, please let us know.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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