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How can I send an email every 24 hours to a client external to Jira

How can I send an email every 24 hours to a client external to Jira, with a field called "Customer Email" and also that it depends on an "Attachment Field" and that it does not have an attachment?

3 answers

0 votes
Jack Brickey Community Leader Jan 23, 2021

If you want to send to individuals that do not have access to your Jira (non-users) then you should use Automation.

Trigger - scheduled rule to run daily

Conditions - what ever meets your needs

Action - send email

It is pretty straightforward to do but if you have questions when setting this up just let us know. Glad to assist. Below is a link to some Automation documentation that might help.

automation-triggers 

0 votes

Hi @marco espinoza ,

Example : project = xyz and  customer email = ABCD  and attachments is EMPTY 

current I'm using Jira server. there is subscription is enabled only for self / groups. 

I'm assuming the same kind of structure will be there in JSM filter subscription. If Yes

then create a group with that external users.

image.pngNote : The arrow marked is an example group 

 

If the user is not available in Jira , You can try by using automation for Jira.

Hoping this may helps you a bit.

 

Thanks.

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