How can I send an email every 24 hours to a client external to Jira, with a field called "Customer Email" and also that it depends on an "Attachment Field" and that it does not have an attachment?
Hi @marco espinoza ,
Example : project = xyz and customer email = ABCD and attachments is EMPTY
current I'm using Jira server. there is subscription is enabled only for self / groups.
I'm assuming the same kind of structure will be there in JSM filter subscription. If Yes
then create a group with that external users.
Note : The arrow marked is an example group
If the user is not available in Jira , You can try by using automation for Jira.
Hoping this may helps you a bit.
If you want to send to individuals that do not have access to your Jira (non-users) then you should use Automation.
Trigger - scheduled rule to run daily
Conditions - what ever meets your needs
Action - send email
It is pretty straightforward to do but if you have questions when setting this up just let us know. Glad to assist. Below is a link to some Automation documentation that might help.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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