How can I send PDFs in my Jira responses without recipient having to log in to see it?

Nicole May 23, 2019

I want to be able to send attachments, such as JPEG, PNG and PDF, not a link to the docs and the recipient be able to view and download the doc.


How is this possible without them having to log in?


Many thanks

2 answers

0 votes
Vladimir Horev _Raley_
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February 27, 2024

You can send actual attachments both, regular and inline via email using a third party app, like Raley Emails Notifications.

As we're developers of the app, please reach out if you need any assistance setting this up.


Vladimir | RaleyApps 

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 27, 2019

Hello Nicole,

Currently, the notification includes only a preview of the attachment and for the customer to be able to open or download the attachment, they need to login in the customer portal. We have a feature request suggesting the implementation of the ability to add the attachments as an actual email attachment for them to open and download through the mail client:
Please, click on vote and watch in order to hear about updates on the development cycle.


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