Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How can I see the comments from the service desk in the related project?

Banu Karşı
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 27, 2021

Comments has been viewed by the agent but heven't been viewed by the related project users in Jira.

 

1 answer

1 accepted

8 votes
Answer accepted
Fabio Racobaldo _Catworkx_
Community Champion
December 27, 2021

Hi @Banu Karşı ,

comments, in JSD, are of two different type internal or shared.

Shared comments can be viewed by customer through the portal and by agent through JIRA.

Internal comments can be viewed just through JIRA by agents and all other users that have access to the project.

When a user comment the ticket through JIRA, he can decide if the comment is internal or shared with customer.

Hope this helps,

Fabio

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events