How can I see the comments from the service desk in the related project?

[Banu Karşı]

Comments has been viewed by the agent but heven't been viewed by the related project users in Jira.

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Banu Karşı ,

comments, in JSD, are of two different type internal or shared.

Shared comments can be viewed by customer through the portal and by agent through JIRA.

Internal comments can be viewed just through JIRA by agents and all other users that have access to the project.

When a user comment the ticket through JIRA, he can decide if the comment is internal or shared with customer.

Hope this helps,

Fabio