@Cesar Fernandez Welcome to the Atlassian community
I am assuming that you are referring to the queues within the service desk in the agent view. My guess is that the queues filter needs to be adjusted. Here is an FAQ page with information about queues https://support.atlassian.com/jira-service-management-cloud/docs/triage-customer-requests-for-your-agents-with-queues/ for your specific issue I would look at edit queues https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/ If you are not able to solve the issue please share screenshots on the next post.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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