We have a Service Desk project for our internal Help Desk, and users can send emails to this address to create new issues i.e. open a ticket.
This address is also used for the administration of software licenses, billing, things like that. This address regularly receives emails that are automated, basically spam or just not relevant to this Service Desk project, and every email creates a new issue. This causes the issue count to be artificially inflated, and it sends useless notifications to our Slack channel, etc.
Is there an easy way to restrict this so that only emails from @mycompany.com create new issues?
You'd have to have different emails addresses for your Admin work and for Help Desk.
You can only have email address per service desk.
So instead of having a simple setting which would just automatically close all tickets that don't match a certain domain - you want us to setup a brand new mailbox just for it?
Even that's not so much of an issue but you even removed the option of letting us create our own rules to do this.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events