Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I restrict creation of ticket if our support email is added in CC Edited

Hi Team,

We do not want any tickets being raised if our mail ID is added in CC, but if the emails are directly sent to us Adding in "TO" then we need a ticket created in JIRA.


Let me know how can we implement this.



1 answer

0 votes
Jack Community Leader Jul 01, 2021

There isn’t a solution for that out of the box. You’d have to look at some other mail handler solution such as JETI or JEMH.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

102 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you