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How can I prevent external image loading in incoming email?

Hi,

 

I'd like to prevent Jira from loading external images in incoming emails to prevent tracking pixels etc. from loading. However, I can't find the setting for this.

 

I'm using the default email address, to which I'm redirecting our support address.

1 answer

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Answer accepted

Hi @Aleksi Kallio and welcome to the community,

Currently there is no such setting for your request. However there is a workaround on this issue https://jira.atlassian.com/browse/JSDCLOUD-10990 (which you can vote and watch) which suggests to use Jira automation "to update the tags on external attachments".

There is also this issue https://jira.atlassian.com/browse/JSDCLOUD-6037 which is in review and might be of interest to you.

Let me know if that helps.

Hi @Alex Koxaras _Relational_ ,

 

Thanks for your answer, that at least helps. I've voted on the issue and hope to see an official solution someday.

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