How can I prevent Jira from saving customer emails?

[felicia_wilkes]

I have a project that receives only email service tickets. The Jira email address is generated by a second email box that is outside of Jira that are customers email to. They are unaware of Jira. The email box that the customer email is set to forward to the Jira email box. Since we do not want our customers involved with the Jira process I would like to know how to keep Jira from collecting the customer's email address.   

[Daniel Ebers · Accepted solution]

Hi Felicia,

the "collecting" is based deep "down in the code" - as this is considered a core function (99% of users/customers do it the other way around, probably).

What you could you is to "overwrite" (by means of: updating) the reporter and/or any other field you see the need to be adjusted for your use case.

Automation comes for free together with your subscription to Jira Service Management, so you could give it a try:
https://www.atlassian.com/software/jira/features/automation

Cheers,
Daniel