2 answers
Jack Brickey
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Hi @Sofia Grunspan , you would need to do this via an Automation rule. Basic example is below. You can add whatever conditions and details in to the email that you wish. Also you will need to choose which groups or approvers get notified.
Kateryna_v_SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
You can also do this with the SLA Time and Report for Jira add-on. Set up 2 simple SLA configurations, where you will automatically send a notification to similar groups of users based on the task's status. There you can also choose the time after which the message should be sent (after 1 minute, for example) and change the text message to your liking.
Use the 30-day trial to try it for yourself.
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