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I followed the steps on how to automate priority, after implementing the automation. The urgency and impact field became needed to be input before you can send a request.
However it is a problem when the request comes from email, it will says Configured request type has too many visible required fields.
How can i make it optional?
Please see attached image below for what I am saying:
Thanks in advance
I would advise you to change the email request type. Follow these instructions to do that https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/