I am trying to make a created vs resolved vs outstanding items report where the following is displayed:
Created: Whaveter tickets where created in a month, (eg., october 2020)
Resolved: Whatever tickets that where created in a previous moment but where resolved in a month (eg., resolved in october 2020 from a problem created in July 2020)
Outstanding: Whatever tickets that where created in a previous moment but are not resolved yet, thus they werent resolved in the month in question (e.g., not resolved in october 2020, still needs resolution)
I have already match the first 2 series (created and resolved) but I´m having trouble finding out how to make a simple substraction from 2 series. Although the first 2 series grab information from 2 different filters, they are both attached from the same matrix. I dont know if I can create a filter that will show me this in a dashboard graph or simple input it in a report. Thank you !
Hello @Sebastian Suarez ,
For the third scenario you noted where you have not found a solution yet, if you're looking to get a list of issues that are:
Outstanding: Whatever tickets that where created in a previous moment but are not resolved yet, thus they werent resolved in the month in question (e.g., not resolved in october 2020, still needs resolution)
This sounds like adding a "Resolution is EMPTY" filter would get the issues you are looking for. Something like:
project = EXAMPLE and resolution is EMPTY
This will return any issues in the project that are open as not yet having a resolution set.
Regards,
Earl
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