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How can I make clients see notifications only for their own tickets?

Wojciech Skowron
Wojciech Skowron I'm New Here Jan 22, 2021

Hi,

When I add clients to the same organization they see notifications whenever someone from this organization raises an issue.

I would like them to see notifications only for their own tickets but I cannot seem to find this option.

Please advise, Thank you!

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brbojorque
brbojorque Community Leader Jan 22, 2021 • edited

I think you should be looking at the Customer Notifications

https://<INSTANCE>.atlassian.net/servicedesk/admin/<PROJECTKEY>/customer-notifications

Specifically, Organization added notification, tweak it as required :)

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