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How can I connect Service Desk with Software Board?

I am new to Jira.  I have a service desk instance, that needs to feed to a kanban board. 

(https://uprightly.atlassian.net)  How do I connect these two?

1 answer

@The App Anvil LLC -

Unfortunately, JSM (JSD) project doesn't support Kanban board concept out of the box.  It uses the concept of QUEUES instead.  Only Jira project uses the concept of SCRUM/KANBAN boards concept.

Only if you are also using Jira in addition to JSM (JSD) in the same env, then you can try the workaorund mentioned - https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html

 

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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