How can I configure Opsgenie to create JSM issues automatically when alerts are received?

[Rob Horan]

Assume I have set up a new JSM site and Opsgenie is included.

I have not been able to find a way to have alerts trigger issue creation in JSM.

I can't find any documentation on doing so.

How does one go from an alert to a Jira issue, ideally automatically?  If not automatically then how?

[Tansu Akdeniz]

Hi @Rob Horan 

Please check this link: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/

Best

[Rob Horan]

HI @Tansu Akdeniz  - isn't Opsgenie already integrated by definition?  You create a new ITSM project and as soon as you click something like Alerts Opsgenie opens. 

But lets say I still need to do this.  OK. I get to step 2: Go to Opsgenie Jira Integration page.

And it fails completely.  I'm the site and org admin.  How could i be lacking permission?

[Rob Horan]

I have created a support ticket with Atlassian, and hope to hear back soon.

[Ron Mizoshiri]

I am trying to create a Jira issue from certain OpsGenie alerts. I have Jira Cloud and have OG integrated. I do not want to create an OG Incident which is pretty straightforward but to create a Jira SM Incident ticket. Any answers?