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How can I configure Opsgenie to create JSM issues automatically when alerts are received?

Assume I have set up a new JSM site and Opsgenie is included.

I have not been able to find a way to have alerts trigger issue creation in JSM.

I can't find any documentation on doing so.

How does one go from an alert to a Jira issue, ideally automatically?  If not automatically then how?

1 answer

HI @Tansu Akdeniz  - isn't Opsgenie already integrated by definition?  You create a new ITSM project and as soon as you click something like Alerts Opsgenie opens. 

But lets say I still need to do this.  OK. I get to step 2: Go to Opsgenie Jira Integration page.

And it fails completely.  I'm the site and org admin.  How could i be lacking permission?

Capture 2021-04-16 at 9.25.29.png

I have created a support ticket with Atlassian, and hope to hear back soon.

Like Ron Mizoshiri likes this

I am trying to create a Jira issue from certain OpsGenie alerts. I have Jira Cloud and have OG integrated. I do not want to create an OG Incident which is pretty straightforward but to create a Jira SM Incident ticket. Any answers?

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