When I signed up for Jira it asked me to choose a team URL, however for whatever reason it didn't save so now I seem to be stuck with the "team-34287429837.atlassian.net" domain.
Is there some way I can go back and choose the URL or get someone from customer support to do it for me?
Are you adding Jira Service Management to an existing Jira Software instance ? Or a brand new Jira Service Management instance?
Adding to an existing instance means you don't get to choose the instance name. Otherwise you should be able to.
Otherwise , what Jack said is correct. If you want to change the name/URL of an existing instance because you already set it all up, best to contact support or even product advocates if you're still in evaluation.
Hope this helps!
This was a brand new Jira account. This whole thing seems a bit backwards to me at the moment. I essentially need support to fix the account before I am willing to pay for the subscription as I might need to migrate it, but I can't get support to fix it without getting the subscription?
I spoke to one of our product advocates. They said they cannot find an instance URL of team-34287429837.atlassian.net.
Best is to submit a support ticket, explain your situation and that youre open to becoming a paid user after we help you with your site name.
I've just tried again with a new account and had the same issue I did the first time. When I click continue after setting a name it just says I don't have permission.
I'm really hoping I can get this resolved without needing to re-create my account as I've already set most of it up and clearly this is due to a system fault on Jiras end.
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