I want change the order that the service desk Icons appears on the portal, in a way that the team with the 'X' icon appears on the botton instead top of list.
Welcome to the community. We are on JIRA/JSM DC on-prems env, but the concept below should be the same in the CLOUD env.
To control the order of your request types listing, you need to access your project's Project Settings > Request Types section. In the this UI, you can order the display of your request types by dragging and dropping using the dots icon on how they show up in the portal UI. You can do the same for the Groups too to control how the groups options display in the portal UI.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Thanks for your answer Joseph, my point is litle different, we have some different service desk projects created, and looks like they appears in the order they were created ont the main portal example '.atlassian.net/servicedesk/customer/portals'
When I access this portal to choose one team to open some request, only some teams are shown and some others stay hide until I click on the arrow to expand the list os teams...
I want change the order of those icons in a way that the newest created projects appears on the top of this list.
Sorry for not responding back sooner. Thanks for your update/clarification. I agreed with @Jack response in your case then. My solution will be applicable within each project's display of request types and request types groups. If you found my solution also assisted your understanding of JSM, then feel free to accept my answer too.
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