How can I change default issue type on email requests?

[IT COMCOM]

I've tried looking through project settings but I'm unable to find such option, is it possible?

[Angélica Luz]

Hello @IT COMCOM,

Thank you for reaching out to Atlassian Community!

If you are using a Classic project, you can change the request type for email requests on Project settings > Email requests >  > Configure email requests.

Note that, for a request type to be suitable for email requests, it's necessary that only summary and description are required, all other fields must be optional.

If it's regarding a next-gen project, this option is currently not available. There is a feature request suggesting the implementation of such ability:

• Ability to change the issue type/request type for email channel when using next-gen projects

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Daniel Ebers]

Hi,

do you mean this one?
https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/

This applies to a classic Service Management on cloud.

Cheers,
Daniel

[IT COMCOM]

Looks like I didn't have description field