Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I capture client activity for videos/articles?

I am interested in uploading "how to" videos in Jira Service Desk. I would like to capture which users are visiting the videos and any other information (but primarily the former). Or, at the very least, I am looking to capture which users click on a hyperlink to access the video. 


Any thoughts? I've had no luck with Google Analytics as you cannot capture a specific user's interaction. 

1 answer

0 votes

Hello @vonhagenm,

Thank you for reaching out to Atlassian Community!

When using Jira Service Desk, it's possible to check how many views an article has, but for videos/links on the articles, I'm afraid to say that it's not possible to get the information if someone has clicked on it.

If you go to the project and click on Reports > Requests deflected you can see this information: 

Screen Shot 2020-10-16 at 15.10.51.png

If you select a day in the graphic, you will be able to see what articles was viewed: 

Screen Shot 2020-10-16 at 15.17.08.png

There is a feature request suggesting the ability to use Google Analytics in the customer portal:

Please, click on vote and watch to receive updates about the feature.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you