Hello @James Harbinson,
Welcome to Atlassian Community!
I see that you added “Customers” on the summary of the question and said “Users” on the question, so I would like you to clarify if you are talking about customers or internal licensed users.
Customers don’t count as a license in Service Management and they can also see Confluence articles in the customer portal without a license (they can see only articles from Spaces linked to the Jira project).
Also, SSO is not available for Customers, there is a feature request suggesting this improvement:
In case you are talking about internal licensed users, to add them without them being automatically added to Confluence, you need to disable the “Product access”.
Go to Cog icon > User management > Product access.
On this page, you can disable the products for new users, so they won’t be automatically added to Jira or Confluence and then, you can manually add them to the desired groups to give them the necessary permissions.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events