Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How can I add canned responses to the editor in the customer portal view?

Adam N_
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 7, 2023

How can I add canned responses to the editor in the customer portal view?

1 answer

2 votes
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 7, 2023

Hi @Adam N_ welcome to the community! To add canned responses, you need to be in the agent view.  From there, when you click 'Reply to Customer', you have a link to 'Canned Responses'.

I'm pretty sure you can't add them from the Portal View.  I haven't seen any way to add them from the portal.

Hope that helps.

Adam N_
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 7, 2023

Dan, thank you for the quick reply. Feature request submitted to Atlassian: https://jira.atlassian.com/browse/JSDSERVER-14194

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events