Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

How can I add SLAs to "Raise a request" screens ?

Pete P
Pete P Oct 02, 2020

My business wants to display SLAs to the customer on the "Raise a request" screens.  Ideally this would be in a similar fashion they are displayed on standard issue screens that the agents see.  How can I customize these screens, possibly they have a name but I don't see them.  Any assistance is appreciated. 

Answer
Watch
Like Be the first to like this
200 views

1 answer

1 accepted

0 votes
Answer accepted
Alexander Bondarev
Alexander Bondarev Community Leader Oct 02, 2020 • edited

Hi, @Pete P ! 

Out-of-box customers can't see JSD SLA's on Portal.

You can show SLA's and any custom field by app - Extension for Jira Service Desk.

View More Comments
Pete P
Pete P Oct 02, 2020

@Alexander Bondarev  perfect, thank you~  I will install it

Like • Alexander Bondarev likes this
Alexander Bondarev
Alexander Bondarev Community Leader Oct 02, 2020

Feel free to contact! 
Atlassian has an excellent community:)

Like • Ben Admin likes this
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
Community showcase
Kate Clavet
Kate Clavet
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you