We have just come across a ticket, where the word Dishonor was in the Summary, and there are documents in the KB that have the Dishonor tag, and yet 3 non-related articles turned up and the one we knew was there didn't?
How does Service Desk make that list?
Hi Mark, I will share what I know and observed. Please note that I am on Cloud so my world is different but hopefully some of it applies.
wish I could provide you something more definitive.
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