When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ?
Is there a native way to notify the agent ? Is there an additional app covering that feature ?
You have several ways to address that:
- Give customer access to Jira and all the issues reporter by the user assigned to the customer are the tickets that belong to that customer.
- Add a custom file to Select list with all your customers on the tickets (issues) and update it properly.
- Configure Jira to create issues based on emails (you have the original email address)
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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