Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How an agent can know customer has other opened tickets ? Edited

Hello

When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ?

Is there a native way to notify the agent ? Is there an additional app covering that feature ?

Thanks,

Denis

2 answers

1 accepted

0 votes
Answer accepted

You could use one of the scripted apps to create a scripted custom field, where the script runs a JQL of unresolved tickets where reporter = this issues reporter, and returns a count of results.

Thanks Andrew

You have several ways to address that:

- Give customer access to Jira and all the issues reporter by the user assigned to the customer are the tickets that belong to that customer.

- Add a custom file to Select list with all your customers on the tickets (issues) and update it properly.

- Configure Jira to create issues based on emails (you have the original email address)

HTH

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you