How an agent can know customer has other opened tickets ?

Denis MATTE August 1, 2020

Hello

When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ?

Is there a native way to notify the agent ? Is there an additional app covering that feature ?

Thanks,

Denis

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Andrew Laden
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August 3, 2020

You could use one of the scripted apps to create a scripted custom field, where the script runs a JQL of unresolved tickets where reporter = this issues reporter, and returns a count of results.

Denis MATTE August 3, 2020

Thanks Andrew

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