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How To Get Data From Jira Service Desk (tasks and comments/attachments)

Our team recently found that one of our tools does precisely what we use the Jira Service Desk for and were wanting to remove it from our arsenal.  However, we want to keep the data associated with it in the instance of any unforeseen legal issue.  I've seen that we can get an export of all the tasks, but I was hoping there was a way to get a copy of all the tasks/comments/attachments before removing it from our Jira-supplied services?

 

Is this something that can be done?

1 answer

1 accepted

2 votes
Answer accepted

Hi Josh,

Maybe you could consider moving your JSM issues to a Jira Software project through bulk change. That way they remain in your system. Project permissions will let you limit access to them. You will lose certain JSM specific information in the process, then (SLA's, Request types to name a few).

Or, as an alternative, set up a new, free site with limited access, restore your current site and then remove all the non-JSM data from that free site.

Just thinking out loud here ... Hope this helps!

For those that encounter a similar issue, you will need to follow these steps to remove the data safely

https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/

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