Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How Portal Customers can tag @ someone who is not in their organisation?

We have a project in JSM which is accessible across the company internally in one hand and there is a Customer Portal for this project on the other hand which our customers out of our company can raise the tickets and requests through and we receive those within the predefined queues within the Project. Please notice that we've already defined organisations and their members as our customers within the project.

My question is all of our internal people can tag @ anybody from inside of the company or tag @ customers who added before to the list of predefined organisation in the project. but on the other side, our customers ( From any organisation ) are not able to tag anybody from our internal people.

I couldn't find the relevant permission for this and would appreciate if someone can help me.


1 answer

1 accepted

2 votes
Answer accepted
Brant Schroeder Community Leader Jun 16, 2021

@sarah.ebrahimi Welcome to the Atlassian community.

This feature is not available yet.  There is a feature request here that you can vote for.

@Brant Schroeder  Many thanks for quick response. I voted for this request in the page you commented.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events