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Hi @darshil trivedi the "Share with" field you're describing is used for sharing with the customer's organization. To ensure that field is visible in the portal during issue creation the customer must be added to the organization.
For the user(s) you're troubleshooting this for follow these steps to check if they've been added to a customer organization.
To supplement what @Stephen Wright _Elabor8_ and @Dave Mathijs stated, the ability to share your issues is already there out of the box. However, you will have to configure it for your env and projects.
Once an issue is created, the reporter of the issues can add requested participants to his/her issues.
Here are the two areas that you need to check in your configurations -
1) Under https://<your based>.atlassian.net/jira/settings/products/jira-service-management-configuration UI, check "Yes" option
2) Under each project's Customer permission UI - (Project settings >> Customer permissions) within the "Customer sharing" section, check the option below -
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
What do you need the "Share With" button to do?
Is it to share the Ticket with other internal users? If yes, by default you can add Request Participants through the help center, but this is done after the ticket is created.
See more information on this help page - Add request participants through the help center
If the above is what you want to do, but do it pre-ticket creation, there's a partial workaround...
There is a limitation though, that the custom field will only allow you to enter users or customers already added to the Service Project - not just any email address.
For clarity, I tested this - and this is the rule I used. I called the custom field "Share With":
Let us know your thoughts!
Just adding to this, as there's various options/answers on this question, there is a help page which details the differences between:
Depending on which one you are referring to, will depend on which answer will work for you :)
Hi, I believe this can only be done by creating a custom field type email and have the entered value copied to the request participant after issue creation using an automation rule.
I too wish one could simply have the Request participant field available during issue creation.
Unfortunately, all of the submitted JSDCLOUD suggestions made are either closed or are not being considered.