How Can I Setup Customers in Different Groups to Have Permissions to Request Different Tasks?

[Jonathan Jackson]

I'm trying to deploy access for our employees to raise issues for us to address, but I don't want every employee to be able raise every type of request. 

For instance, most users have no use for a VPN, so it would be redundant at best for them to be able to request VPN access.

That's it, really. I've looked around, I just don't see it.

[Mohamed Benziane]

Hi,

Unfortunately this is not possible, all requests of the project are visible for all customer.

[Olga Videc]

Hello @Jonathan Jackson 

As Mohamed said, by default this is not possible.

But you can achieve this by using Extension for Jira Service Management by Deviniti

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

Feature request

https://jira.atlassian.com/browse/JSDSERVER-195

BR, Olga