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How Can I Setup Customers in Different Groups to Have Permissions to Request Different Tasks?

I'm trying to deploy access for our employees to raise issues for us to address, but I don't want every employee to be able raise every type of request. 

For instance, most users have no use for a VPN, so it would be redundant at best for them to be able to request VPN access.

That's it, really. I've looked around, I just don't see it.

2 answers

1 vote


Unfortunately this is not possible, all requests of the project are visible for all customer.

0 votes
Olga Videc Community Leader Mar 19, 2021

Hello @Jonathan Jackson 

As Mohamed said, by default this is not possible.

But you can achieve this by using Extension for Jira Service Management by Deviniti

Feature request

BR, Olga

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