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History of issues

Greetings. In one of my projects, tickets are created from a billing tool that inserts a customer's name and account number into the summary. I would like to find a way to display all the historical issues that match a portion of that summary so that I can see the past issues on a per-customer basis. Ideally, that list would live inside the issue. I don't know if there is an app that exists or a JQL query that could be created to facilitate such a request. Any insight would be very much appreciated.

2 answers

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Mikael Sandberg Community Leader Mar 30, 2021

You could use this JQL to search on the summary field for a specific customer:

summary ~ "customer"

That should return all issues where customer is part of the summary.

OK thanks Mike.

Is there a way to embed a JQL query as a field in a ticket?

Mikael Sandberg Community Leader Feb 11, 2022

@Joshua Keele what are you looking to do? Add the result from the query into a field?

Yes, but that query would change per issue

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