Greetings. In one of my projects, tickets are created from a billing tool that inserts a customer's name and account number into the summary. I would like to find a way to display all the historical issues that match a portion of that summary so that I can see the past issues on a per-customer basis. Ideally, that list would live inside the issue. I don't know if there is an app that exists or a JQL query that could be created to facilitate such a request. Any insight would be very much appreciated.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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