Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hi Guys,

I was wondering, though the forms has already been grouped in their respective request type..

Is there anyway I can change the values in the portal?

Please see screen capture attached.

1. What is red-underlined are actually the forms in that group.

2. Please see the squared yellow...  Instead of having the name of the forms shown in their respective groups, will it be possible to have 

Eg: Group: Request for System Change

     What customer will see: Description of the forms instead of the actual forms name...


We actually have a group with at least 10 forms,  it doesn't look good if the Group name and form names are presented. 




Hide Titles.png


1 answer

0 votes
Prince Nyeche Community Leader Jun 11, 2021


In customizing your portal, I would suggest you get an addon such as Extension for JSM  to handle forms because it helps in making your portal more user-friendly. More so, it is a best practice that you keep the request types on your portal as minimum as possible to avoid confusion among your customers. For example "Request for System access" could be one request type "Request a service" and every other request type can be within it rather than having 4 other types of requests which the forms can be dynamic enough to easily direct incoming requests to their specific request type upon creation while holding specific information about what each request are.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

172 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you