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Hello community.

Can i hide the approver at the customer's portal;

If yes, how can be done;

The relevant custom field is hidden, has a predefined assignee who receives the approve / decline notification. 

Thank you in advance.

1 answer

Hi @Giorgos A Tsavegias 

Approval Button will be available only to Approver, not to other customers.
Approvers can approve from Customer Portal (If they don't have Jira license)
Or they can Approve from Agent view (If they have Jira license)

On the customer portal form there is the "Needs Approval" field with the name of the approval and his action (approved/declined). I see no reason why this info should be available and visible to the customer. This one i want to hide.

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