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Hide project(customer) from service management portal?

Hi, we're using Jira Service Management for all our IT support customers.
We would like to use Jira as our main platform for communication about service requests etc. but we are running in to some problems with it.

Our ideal setup would be:

Anyone can send an email (and it has to be processed!) to the specific email address of that customers service management project and if they're not a customer at the moment that mail address should be created as a new customer.

When they log in to the service management portal to see the status of their request they should not see the other service management portals of other customers.

Somehow this is really difficult to setup and i really wonder why... this should be basic functionality


1 answer

2 votes
Jack Brickey Community Leader Dec 17, 2021

You need to ensure that those projects that you wish to limit access to only include customers that your agents add. Any project that is open to public (anyone can submit a ticket) will be shown to all that access your help center.

this article may help - set-up-and-manage-portal-access

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