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Hide categories from customers in service management

Trena Norcia August 13, 2021

I need to hide categories that are not related to all customers in others work I need the customer to only see their categories in the portal.  Please advise how to this.  It is urgent as we have customer seeing others links and information not to be shared

2 answers

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Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 28, 2022

For other users that come across this post, I recommend voting on JSDCLOUD-9304.  This is a feature request that seeks the ability to hide categories of articles from being displayed within the customer portal.

Jason Furtner May 14, 2024

Hi @Andy Heinzer.

Do you know if there has been any progress made on this feature request?

0 votes
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 13, 2021

Hi @Trena Norcia ,

I assume you wish to hide Request Types on the portal then? (or even full categories)

Sadly this is not possible. Once a customer has access to the project portal, they can see all the request types that there are available.

You'll have to see if there is an app for Cloud that can do this for you, I myself am not aware of any from the top of my head.

If this is really critical you might need to create multiple JSM projects and divide the customers among these.

(on server there are some apps that can limit the visibility but I fear not on cloud)

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 13, 2021

You might have a look at  refined-for-jira-cloud 

I gave this app I try a while back and seem to recall that it had the capability.

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Trena Norcia August 16, 2021

I am looking into the refined app and just to be clear this is what I am needing to do restrict the ability of the client to only see their category and documents within:

For this client Corridor I need them to only see Corridor relation Articles that are categorized Corridor:
solutions specific to client.JPGWill refined handle this if I cannot do this within my service management? 

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