I already admin on this account and i want to create new customer portal(Help Center) instead of customer portal (Help Center) already built in
and I want to change data inside customer portal (Help Center) already built in and change new data For example " exist diff systems " and change layout and customize portal to be suitable for me
So let's go back one step for a moment. A Service Management project in Jira brings one portal with it (for example SUPPORT-2345 as an Issue ID of project "support" will cause that there is a customer portal showing up).
That being said, if you want to have a new portal you would need to setup a new Service Management project.
In it, of course you can have your groups (a logical grouping for related request types like everything "dealing with facilities" goes into facility group) along with request types (even new, additional ones) - all as you and your teams need it to provide service to your customers.
The main "help center", though (the ones which redirects your customers into the specific customer portals) as main entry point cannot be duplicated.
It is reachable from: https://YourGreatSiteName.atlassian.net/servicedesk/customer/portals
Does this help?
You also can find further information here.
Hi @Yousra tarek , I would suggest you to raise this Jira Service Management related question in the right place on the Community, which is here: https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions. I am sure you would get quick response to your question there.
And I am pretty sure that you can customize the look and feel of both Help Center and Customer Portals in Jira Service Management, based on your needs. Make sure you are are a Jira Admin or Site Admin (in case of Jira Cloud) to achieve this.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events