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Herzum approval page redirected to customer portal home page issue..

Hi guys,

While logged off; if a customer clicks approve button from an herzum approval email, approval page (jira…/secure/hapactionapprovecomment.jspa?.....) opens. However,  while logged in; for the same situation,  automatically redirected to customer portal home page and cannot view the approval page.

How can I solve this issue?


1 answer

Dear Hakan Tanil,

In order to assist you with this issue, please, sign up in our customer portal ( and create a technical support ticket that illustrates the problem.



Antonella Capalbo,

Herzum Support Team

Thank you for your interest. I'll do it.

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