Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Helpdesk-The reporter specified is not a user.

I am unable to add any customer as the reporter on any ticket. When typing their names in, the dynamic droplist does not appear. I am able to add to requested participants and when I begin to type the customer's name the dynamic droplist appears allowing selection.

2 answers

0 votes
Taranjeet Singh Community Leader Mar 19, 2019

@Jonathan_Vo It may be a permission issue. Can you check if you have "Modify Reporter" permission in the project, as mentioned in this JIRA document on Project permissions:


NOTE: This permission should generally only be granted to administrators.

I do have the Modify Reporter Permission for the project already. Re-verifed with permission helper.


I'm having the same problem, what was finally the solution ?

Thank you for your answer and best regards

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you