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Helpdesk-The reporter specified is not a user.

I am unable to add any customer as the reporter on any ticket. When typing their names in, the dynamic droplist does not appear. I am able to add to requested participants and when I begin to type the customer's name the dynamic droplist appears allowing selection.

2 answers

0 votes
Taranjeet Singh Community Leader Mar 19, 2019

@Jonathan_Vo It may be a permission issue. Can you check if you have "Modify Reporter" permission in the project, as mentioned in this JIRA document on Project permissions: https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html

 

NOTE: This permission should generally only be granted to administrators.

I do have the Modify Reporter Permission for the project already. Re-verifed with permission helper.

Hello,

I'm having the same problem, what was finally the solution ?

Thank you for your answer and best regards

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